NGP Management
We are looking for a Restaurant Manager to help manage our Dunkin' Team!A Restaurant Manager is responsible for providing strong, positive leadership to his/her team to deliver great and friendly guest experiences, operational excellence and for helping to build profitable top line sales.
They are responsible for the overall operation of the restaurant according to Dunkin' Donuts standards, franchisee standards and in compliance with all applicable laws.
Responsibilities:
Team Environment:
Hire, train and develop their employeesCommunicate job expectations to their employeesPlan, monitor, appraise and review their employees' job performanceProvide coaching and feedback; disciplines when appropriateOperational Excellence:
Create and maintain a guest first culture in the restaurantEnsure all shifts are appropriately staffed to achieve guest service goalsMaintain safe, secure, and healthy environment by following and enforcing safety, food safety, and sanitation guidelines; comply with all applicable lawsEnsure Brand standards and systems are executedPrepare and complete action plans; implement production, productivity, quality and guest service standardsComplete audits and implement plans to drive system improvementsProfitability:
Control costs to help maximize profitabilityExecute all in-restaurant marketing promotions in a timely mannerExecute new product roll-outs including team training, marketing and samplingSet sales goals and track resultsSkills and
Qualifications:
Fluent in EnglishMath and financial managementRestaurant, retail, or supervisory experienceAt least 18 years of age (where applicable)High School diploma, or equivalentCompetencies:
Great Focus:
Understands and exceeds guest expectations, needs and requirementsDevelops and maintains guestDisplays a sense of urgency with guestsSeeks ways to improve guest satisfaction; asks questions, commits to follow-throughResolves guest concerns by following Brand recommended guest recovery processPassion for:
Sets and maintains high standards for self and others, acts as a role modelConsistently meets or exceeds goalsContributes to the overall team performance; understands how his/her role relates to othersSets, prioritizes and maintains focus on important goalsReads and interprets reports to establish goals and deliver resultsSeeks ideas and best practices from other individuals, teams, and networks and applies this knowledge to achieve resultsProblem Solving and Decision Making:
Identifies and resolves issues and problemsUses information at hand to make decisions and solve problems; includes others when necessaryIdentifies root cause of a problem and implements a solution to prevent from occurringEmpowers others to make decisions and resolve issuesInterpersonal Relationships & Influence:
Develops and maintains relationships with teamOperates with integrity; demonstrates honesty, treats others with respect, keeps commitmentsEncourages collaboration Leads others; negotiates and takes effective actionBuilding Effective TeamsIdentifies and communicates team goalsMonitors progress, measures results and holds others accountable Creates strong morale and engagement within the teamAccepts responsibilities for personal and team commitmentsRecognizes and rewards employee's strengths, accomplishments and developmentListens to others, seeks mutual understanding and welcomes sharing of information, ideas and resourcesConflict ManagementSeeks to understand conflict through active listeningRecognizes conflicts as an opportunity to learn and improveResolves situations using facts involved, ensuring consistency with policies and proceduresEscalates issues as appropriateDeveloping Direct Reports and OthersWorks collaboratively with employees to create individual development plans to strengthen employee's knowledge and skillsRegularly discusses progress towards goals, reviews performance and adjusts development plans accordinglyProvides challenging assignments for the purpose of developing othersUses coaching and feedback opportunities to improve performanceIdentifies training needs and supports resources for development opportunitiesBusiness and Financial AcumenUnderstands guest and competition; translates and applies own expertise to address business opportunitiesApproaches situations with an innovative mind and looks beyond the obvious to deliver solutions and implement changeHas a working knowledge of profit and loss and other key financial measurements in order to identify business trends, make adjustments accordingly and set goalsUnderstands, analyzes and communicates the key performance/profit levers and manages to these measuresNGP Management Scrivanos Network started in 1980 with a Dunkin Donuts location in Haverhill MA.
Since then the Scrivanos Family has grown to operate 118 Dunkin' locations throughout Maine, Massachusetts, New Hampshire and Vermont and employs over 2000 employees.
You are applying for work with The NGP Management Team a franchisee network of Dunkin' Donuts, not Dunkin' Brands, Inc.
or any of its affiliates.
Any application or information you submit will be provided solely to the franchisee.
If hired, the franchisee will be your only employer.
Franchisees are independent business owners who are solely responsible for their own employees and set their own wage and benefit programs that can vary among franchisees.
The Dunkin' trademarks, logos and designs are trademarks of DD IP Holder LLC.
Used under license.
BenefitsBonus pay, Paid time off, Health insurance, Dental insurance, Vision insurance, Life insurance, Disability insurance, 401(k), 401(k) matching, Employee discount, Paid training, Mileage reimbursementJob TypeFull timeSchedule10 hour shift, Weekend availability, Monday to Friday, Holidays, Day shiftAbout the Company:
NGP Management.
Estimated Salary: $20 to $28 per hour based on qualifications.
They are responsible for the overall operation of the restaurant according to Dunkin' Donuts standards, franchisee standards and in compliance with all applicable laws.
Responsibilities:
Team Environment:
Hire, train and develop their employeesCommunicate job expectations to their employeesPlan, monitor, appraise and review their employees' job performanceProvide coaching and feedback; disciplines when appropriateOperational Excellence:
Create and maintain a guest first culture in the restaurantEnsure all shifts are appropriately staffed to achieve guest service goalsMaintain safe, secure, and healthy environment by following and enforcing safety, food safety, and sanitation guidelines; comply with all applicable lawsEnsure Brand standards and systems are executedPrepare and complete action plans; implement production, productivity, quality and guest service standardsComplete audits and implement plans to drive system improvementsProfitability:
Control costs to help maximize profitabilityExecute all in-restaurant marketing promotions in a timely mannerExecute new product roll-outs including team training, marketing and samplingSet sales goals and track resultsSkills and
Qualifications:
Fluent in EnglishMath and financial managementRestaurant, retail, or supervisory experienceAt least 18 years of age (where applicable)High School diploma, or equivalentCompetencies:
Great Focus:
Understands and exceeds guest expectations, needs and requirementsDevelops and maintains guestDisplays a sense of urgency with guestsSeeks ways to improve guest satisfaction; asks questions, commits to follow-throughResolves guest concerns by following Brand recommended guest recovery processPassion for:
Sets and maintains high standards for self and others, acts as a role modelConsistently meets or exceeds goalsContributes to the overall team performance; understands how his/her role relates to othersSets, prioritizes and maintains focus on important goalsReads and interprets reports to establish goals and deliver resultsSeeks ideas and best practices from other individuals, teams, and networks and applies this knowledge to achieve resultsProblem Solving and Decision Making:
Identifies and resolves issues and problemsUses information at hand to make decisions and solve problems; includes others when necessaryIdentifies root cause of a problem and implements a solution to prevent from occurringEmpowers others to make decisions and resolve issuesInterpersonal Relationships & Influence:
Develops and maintains relationships with teamOperates with integrity; demonstrates honesty, treats others with respect, keeps commitmentsEncourages collaboration Leads others; negotiates and takes effective actionBuilding Effective TeamsIdentifies and communicates team goalsMonitors progress, measures results and holds others accountable Creates strong morale and engagement within the teamAccepts responsibilities for personal and team commitmentsRecognizes and rewards employee's strengths, accomplishments and developmentListens to others, seeks mutual understanding and welcomes sharing of information, ideas and resourcesConflict ManagementSeeks to understand conflict through active listeningRecognizes conflicts as an opportunity to learn and improveResolves situations using facts involved, ensuring consistency with policies and proceduresEscalates issues as appropriateDeveloping Direct Reports and OthersWorks collaboratively with employees to create individual development plans to strengthen employee's knowledge and skillsRegularly discusses progress towards goals, reviews performance and adjusts development plans accordinglyProvides challenging assignments for the purpose of developing othersUses coaching and feedback opportunities to improve performanceIdentifies training needs and supports resources for development opportunitiesBusiness and Financial AcumenUnderstands guest and competition; translates and applies own expertise to address business opportunitiesApproaches situations with an innovative mind and looks beyond the obvious to deliver solutions and implement changeHas a working knowledge of profit and loss and other key financial measurements in order to identify business trends, make adjustments accordingly and set goalsUnderstands, analyzes and communicates the key performance/profit levers and manages to these measuresNGP Management Scrivanos Network started in 1980 with a Dunkin Donuts location in Haverhill MA.
Since then the Scrivanos Family has grown to operate 118 Dunkin' locations throughout Maine, Massachusetts, New Hampshire and Vermont and employs over 2000 employees.
You are applying for work with The NGP Management Team a franchisee network of Dunkin' Donuts, not Dunkin' Brands, Inc.
or any of its affiliates.
Any application or information you submit will be provided solely to the franchisee.
If hired, the franchisee will be your only employer.
Franchisees are independent business owners who are solely responsible for their own employees and set their own wage and benefit programs that can vary among franchisees.
The Dunkin' trademarks, logos and designs are trademarks of DD IP Holder LLC.
Used under license.
BenefitsBonus pay, Paid time off, Health insurance, Dental insurance, Vision insurance, Life insurance, Disability insurance, 401(k), 401(k) matching, Employee discount, Paid training, Mileage reimbursementJob TypeFull timeSchedule10 hour shift, Weekend availability, Monday to Friday, Holidays, Day shiftAbout the Company:
NGP Management.
Estimated Salary: $20 to $28 per hour based on qualifications.
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