Ion Networking
Ion Networking is a full-service MSP firm located in Windham, ME that believes in having fun and providing top-notch solutions to problems at the same time.
We help other organizations effectively design, implement, and support technical solutions across a wide range of disciplines.
We are currently seeking a highly skilled Help Desk Support person with the drive and determination to help us support our clients to be part of our team.
If you enjoy solving problems and have a proven track record of working within a team environment, we would love to hear from you!Why work with us? Here at Ion Networking, we believe that your family time is yours to enjoy.
For that reason, a work-life balance is something we value for our team.
We like to create a positive and encouraging environment when you are here.
Almost every month, we organize exciting events for our employees and their significant others, whether it's a fishing boat trip, a brewery bussing tour, or an activity day at the lake.
Oh, and did we mention that we are a 100% employee-ownedCompany? Our employees have an ownership interest in the company in the form of shares of stock, meaning that the company's success directly translates into the success and financial rewards of our team! To learn more, please visit our website at Ion Networking Municipal, Construction, and Dental IT ServiceWork Hours:
Monday through Friday, 8:
00 am to 5:
00 pm, no overtime required! Pay Scale:
$25.
00 - $30.
00 per hour, depending on experience.
What we offer:
Health care allowancePaid holidays & vacationYour birthday is a paid holiday!401k with a 3% company matchBonus system based on billable hours.
Cell phone reimbursementPaid training daysCompany vehicle access or mileage reimbursementVery limited after-hour requirements, 40-hour week guaranteed.
Career advancement opportunitiesTuition reimbursementCompany outingsRelaxed office culture with great people!
Responsibilities:
Answer technical support calls from our customers, assign ticket severity, prioritize work accordingly, and collaborate with other staff members and vendor support resources to resolve issues and provide the customer with a high-quality experience according to company standards.
This role may require visits/driving to the customer to help resolve their issues.
The Right Candidate will have:
Valid driver's license and insurable driving recordExperience working in a ticket queue system; ticket management, strong documentation skillsDemonstrated understanding of networking technologiesMicrosoft Professional Certification is preferredExceptional customer service skillsKnowledgeable working in an Active Directory network environmentThe ability to troubleshoot the following.
Printers, Workstations, Email, scannersExcellent communication skills, both written and verbal.
Positive can do attitude.
Passion for teamwork and continuing education/developmentExperience with Dell, SonicWALL, FortiGate, Ubiquiti, Office 365, Servers, Screen Connect, experience with PBX, VOIP, and Microsoft Hyper-V technologies is a PLUSAbout the Company:
Ion Networking.
Estimated Salary: $20 to $28 per hour based on qualifications.
We help other organizations effectively design, implement, and support technical solutions across a wide range of disciplines.
We are currently seeking a highly skilled Help Desk Support person with the drive and determination to help us support our clients to be part of our team.
If you enjoy solving problems and have a proven track record of working within a team environment, we would love to hear from you!Why work with us? Here at Ion Networking, we believe that your family time is yours to enjoy.
For that reason, a work-life balance is something we value for our team.
We like to create a positive and encouraging environment when you are here.
Almost every month, we organize exciting events for our employees and their significant others, whether it's a fishing boat trip, a brewery bussing tour, or an activity day at the lake.
Oh, and did we mention that we are a 100% employee-ownedCompany? Our employees have an ownership interest in the company in the form of shares of stock, meaning that the company's success directly translates into the success and financial rewards of our team! To learn more, please visit our website at Ion Networking Municipal, Construction, and Dental IT ServiceWork Hours:
Monday through Friday, 8:
00 am to 5:
00 pm, no overtime required! Pay Scale:
$25.
00 - $30.
00 per hour, depending on experience.
What we offer:
Health care allowancePaid holidays & vacationYour birthday is a paid holiday!401k with a 3% company matchBonus system based on billable hours.
Cell phone reimbursementPaid training daysCompany vehicle access or mileage reimbursementVery limited after-hour requirements, 40-hour week guaranteed.
Career advancement opportunitiesTuition reimbursementCompany outingsRelaxed office culture with great people!
Responsibilities:
Answer technical support calls from our customers, assign ticket severity, prioritize work accordingly, and collaborate with other staff members and vendor support resources to resolve issues and provide the customer with a high-quality experience according to company standards.
This role may require visits/driving to the customer to help resolve their issues.
The Right Candidate will have:
Valid driver's license and insurable driving recordExperience working in a ticket queue system; ticket management, strong documentation skillsDemonstrated understanding of networking technologiesMicrosoft Professional Certification is preferredExceptional customer service skillsKnowledgeable working in an Active Directory network environmentThe ability to troubleshoot the following.
Printers, Workstations, Email, scannersExcellent communication skills, both written and verbal.
Positive can do attitude.
Passion for teamwork and continuing education/developmentExperience with Dell, SonicWALL, FortiGate, Ubiquiti, Office 365, Servers, Screen Connect, experience with PBX, VOIP, and Microsoft Hyper-V technologies is a PLUSAbout the Company:
Ion Networking.
Estimated Salary: $20 to $28 per hour based on qualifications.
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